Shipping Policy

Brugs Creations
Collie, Western Australia

Thank you for shopping with Brugs Creations! We take care to ensure your artwork is produced, packaged and delivered with the attention it deserves.

Order Processing and Production

Our Fine Art Prints are made to order through our professional printing and fulfilment partner, Artelo.

Production begins after an order has been accepted and processed. As each print is individually produced, please allow additional time for printing, quality checking and preparation before dispatch.

Production times may vary depending on the artwork, size, framing options and current order volumes.

Original artworks, Studio Prints, stickers and other products, when available, may have different processing and dispatch arrangements.

Shipping Locations

Brugs Creations is based in Collie, Western Australia.

Fine Art Prints are produced and dispatched by Artelo through its fulfilment network. Depending on the product and destination, your order may be shipped from a location outside Western Australia or Australia.

Products fulfilled directly by Brugs Creations will generally be dispatched from Collie, Western Australia.

Available shipping destinations are shown during checkout.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the products ordered and the available delivery options.

Orders containing products from different fulfilment locations may be shipped separately and may incur separate shipping charges.

Please review the total cost of your order before completing payment.

Delivery Timeframes

Estimated delivery timeframes depend on production requirements, the destination and the shipping service used.

Any delivery estimates provided are estimates rather than guaranteed arrival dates.

Delays can occasionally occur due to carrier disruptions, peak periods, customs processing or other circumstances outside our reasonable control.

If your order has not arrived within the expected timeframe, please contact us so we can investigate.

Tracking Information

Where tracking is available, tracking details will be provided once your order has been dispatched.

Tracking updates may take some time to appear after the shipping label has been created.

Multiple Shipments

Some orders may arrive in separate packages, particularly when products are fulfilled by different providers.

If your order is split into multiple shipments, the packages may arrive on different dates.

Incorrect Shipping Information

Please ensure your shipping address and contact information are correct before completing your purchase.

If you notice an error, contact us as soon as possible at brugscreations@gmail.com.

We will attempt to assist with address changes where possible, but changes may not be possible after an order has entered production or been dispatched.

Damaged or Missing Deliveries

If your artwork arrives damaged, please contact us as soon as reasonably possible.

Include your order number, a description of the damage and clear photographs of the affected item and packaging where available.

If your parcel appears to be lost or has not arrived, please contact us so we can investigate with the relevant fulfilment partner or delivery provider.

Brugs Creations remains responsible for meeting its obligations as the seller under Australian Consumer Law.

Your rights under Australian Consumer Law are not limited by this Shipping Policy.

International Orders

Where international shipping is available, customers may be responsible for applicable customs duties, import taxes and other government-imposed charges in their destination country, unless otherwise stated at checkout.

International delivery timeframes may vary due to customs procedures and local shipping conditions.

Contact Us

If you have questions about shipping, delivery or an existing order, please contact:

Brugs Creations
Email: brugscreations@gmail.com
Website: https://www.brugscreations.com.au
Location: Collie, Western Australia, Australia
ABN: 22 617 655 434